Technical support is provided for the latest versions of SIDRA SOLUTIONS software products only, and you need to have valid COVER. COVER includes FREE UPGRADES to major new versions of the software released during the COVER period.
Akcelik and Associates provides a reasonable amount of technical support to registered users under a COVER agreement. This includes assistance to make the software operate on your computer system, and investigation of example files that fail to run or produce unexpected results. It does not include assistance in the normal use of the software such as coding of input from an intersection plan. SIDRA SOLUTIONS training courses that cover these topics are offered from time to time.